Privacy Policy

SRENOVA is a brand of SR HEALTHCARE SOLUTIONS. We are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy applies to all visitors, patients, and users of our website and services.

By accessing our website or using our services, you agree to the practices described in this policy. If you do not agree, please refrain from using our website.

We may collect the following types of information:

• Personal Identification: Name, date of birth, gender, and contact details (phone, email, address).
• Medical Information: Health history, treatment records, allergies, medications, and photographs (with consent) for treatment planning.
• Financial Information: Billing address and payment details, processed securely through our payment partners.
• Technical Data: IP address, browser type, device information, and cookies for website analytics and improvement.

Your information is used solely for the following purposes:

• To provide medical consultations, treatments, and follow-up care.
• To manage appointments, send reminders, and communicate treatment plans.
• To process payments and maintain accurate billing records.
• To comply with legal and regulatory obligations under Indian healthcare laws.
• To improve our website experience and service quality through anonymous analytics.

We never sell or rent your personal information to third parties for marketing purposes.

We implement industry-standard security measures to protect your data, including:

• Encrypted storage and secure transmission protocols (SSL/TLS).
• Restricted access to patient records — only authorised medical staff may view them.
• Regular security audits and staff training on data protection.
• Secure physical storage of paper records at our Serilingampally clinic.

While we take every reasonable precaution, no system is entirely immune from security risks. We commit to notifying affected individuals promptly in the unlikely event of a data breach.

As a patient or website user in India, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.
• Receive a copy of your medical records in accordance with applicable law.

To exercise any of these rights, please contact us using the details at the end of this policy.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can manage cookie preferences through your browser settings.

We use third-party analytics tools (such as Google Analytics) that may set cookies. These services collect anonymised data and are governed by their own privacy policies.

We may share limited information with trusted third parties only when necessary:

• Medical laboratories and imaging centres for diagnostic purposes.
• Payment processors to complete transactions.
• Legal or regulatory authorities when required by law.

All third parties are bound by confidentiality obligations and are prohibited from using your data for any purpose other than the specific service they provide to us.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

We encourage you to review this page regularly to stay informed about how we protect your information.